Returns, Refunds & Exchanges Policy

100% Money-Back & Satisfaction Guarantee

Welcome to Your Soul Place! We take pride in offering a curated selection of handcrafted spiritual items, supported by exceptional service for our valued customers worldwide.

Your satisfaction is our priority. To ensure a seamless shopping experience, each item undergoes a rigorous inspection by our Quality Control Team before shipment.

At Your Soul Place, we are committed to your peace of mind. If you are not fully satisfied with a product, we offer exchanges, replacements, or refunds within 7 days of purchase. Simply contact us, and we’ll make it right.

7-Day Unconditional Refund Guarantee

If you are dissatisfied with any item(s) purchased from Your Soul Place, contact our Support Center within 7 days of receiving your order to initiate a return. Please note that return shipping costs are the customer’s responsibility, and we do not provide pre-paid labels.

Steps to contact us:

1. Reach out to our Support Center with details of the issue, your order number, and the reason for return. If the item is defective, incorrect, or not as described, please include clear photos or videos of the issue.

Based on the situation, we offer the following resolutions:

1. Our Responsibility:

• If we are at fault, you may return the item for a refund or exchange. Once we receive the item, we will issue a refund or send a replacement free of charge.

2. Customer's Responsibility:

• If you ordered the wrong size, color, changed your mind, or wish to exchange the item, we will accept a return and issue a replacement or store credit for the original product cost once the item is received.
• Return shipping costs are non-refundable, and a 20% restocking fee applies to cover handling, processing, and associated expenses. Items must be returned in their original packaging and unused condition.

Terms & Conditions

To initiate a return, please contact our customer support team at support@yoursoulplace.com within 7 calendar days of delivery.

• Carefully review our Returns, Refunds & Exchanges Policy to ensure items are eligible for return.
• Due to hygiene reasons, earrings are non-returnable unless we made an error with your order.
• All returned items must be unused, unwashed, with original tags and packaging intact to qualify for a refund.
• Gift cards and store credits are non-refundable or exchangeable.
• Shipping charges and taxes are non-refundable unless we are responsible for the issue.
• We do not provide return labels or cover return shipping costs unless the error is ours.
• All orders are final and cannot be canceled once placed, as they are processed and fulfilled automatically by our logistics partners.
• We are not liable for lost or stolen packages marked as delivered by the courier. Please report such issues to the shipping carrier.
• In case of miscommunication or disputes, the Terms & Conditions outlined in this policy will prevail.

If you have any questions, contact us at support@yoursoulplace.com, and our customer support specialists will gladly assist you.