Shipping & Delivery Info

Our artisans and the unique materials that are used in crafting the spiritual items in your order are located in different geographic regions depending on the type of item to be made, the materials, and the traditions and the processes used.

Normal delivery takes between 2 to 4 weeks. If your purchase has multiple items it is possible that they are created and shipped from different regions. Shipping them separately enables the fastest delivery of your items to your door.

Our shipping process has two steps that determine your delivery date, which are:

Step 1 - Processing Time

In this step your order is verified and tailored. Your item is prepared, a quality check is made, and your items are packaged for shipment to you.

If the order has multiple items prepared in different locations, then they are independent processes and ship separately.

All orders are usually processed to fulfillment partners facilities within 24-48 hours. The shipping facility then prepares, packs, and inspects your item(s) prior to handing your package over to the parcel carrier, which takes an additional 2-4 days.

Step 2 - Shipping Time

This is the length of time between when your order has been received by the parcel carrier, such as USPS, Australia Post, Royal Mail, DHL, etc, and when the package arrives to your delivery address.

International delivery transit typically takes 14-35 days depending upon various factors but can arrive sooner. These factors include the distance traveled, weather, the chosen shipping method (if not standard shipping), and country of your address which can have import and customs standards which can cause delays.

If your delivery has taken longer than this time frame to arrive you can contact our Customer Care here so that we can investigate and assist you.

 

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⚠️ Please note: There might be unexpected delays due to sudden government mandates (COVID-19). If you are concerned about how this has or can affect your order you may contact our Customer Care team for more information, however, rest assured that we are working with partner airlines and other postal operators to move items as quickly as possible. Due to the ever-changing situation, delays may occur in all destination countries.

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